# Support

> Index of the TerraLab docs for agents: [llms.txt](https://terra-lab.ai/docs/llms.txt). Every docs page is also served as markdown: add .md to its URL.

Write to [yvann.barbot@terra-lab.ai](mailto:yvann.barbot@terra-lab.ai). The founders read every message and answer within 2 working days.

## What to include

- What you called: the tool name, or the agent and your question.
- The request body, without your API key.
- The answer you got: status code, `error` code and `message`, or the `structuredContent.code` of a tool error.
- The time of the call, with its time zone.

Never send an API key by email. If one leaked, revoke it on [Dashboard, MCP](https://terra-lab.ai/dashboard/mcp) and create a new one.

## A wrong or missing result

Data comes from open sources and can be wrong or incomplete. Tell us the place and what you expected: we check the source and fix what is ours. To ask for a dataset TerraLab does not have yet, call [request_data](https://terra-lab.ai/docs/api/request_data) or write to us.

## Other pages

- [Errors and rate limits](https://terra-lab.ai/docs/errors) explains every error code.
- The [support page](https://terra-lab.ai/support) covers accounts, invoices and the QGIS plugins.
- The [API terms](https://terra-lab.ai/legal/api-terms) and the [acceptable use policy](https://terra-lab.ai/legal/acceptable-use) set the rules of use.

Source: https://terra-lab.ai/docs/support · Updated 2026-10-27