Support

Write to yvann.barbot@terra-lab.ai. The founders read every message and answer within 2 working days.

What to include

• What you called: the tool name, or the agent and your question.
• The request body, without your API key.
• The answer you got: status code, error code and message, or the structuredContent.code of a tool error.
• The time of the call, with its time zone.

Never send an API key by email. If one leaked, revoke it on Dashboard, MCP and create a new one.

A wrong or missing result

Data comes from open sources and can be wrong or incomplete. Tell us the place and what you expected: we check the source and fix what is ours. To ask for a dataset TerraLab does not have yet, call request_data or write to us.

Other pages

• Errors and rate limits explains every error code.
• The support page covers accounts, invoices and the QGIS plugins.
• The API terms and the acceptable use policy set the rules of use.