Privacy Policy

Data Controller

TerraLab SAS (SIREN: 104 501 861, RCS Paris), with registered office at 173 rue de Courcelles, 75017 Paris, France, is the data controller for your personal data. For any privacy-related questions, contact us at yvann.barbot@terra-lab.ai.

Data We Collect

We collect the following categories of personal data depending on how you interact with our services:

Account Data

Email address, collected when you create an account via magic link authentication.

Payment Data

Payment processing is handled entirely by our payment processor. We never store or access your credit card details.

Plugin Usage Data

For our cloud-based plugins (AI Edit, AI Segmentation Pro), only the selected area you choose is sent to our processing infrastructure for AI analysis. Images are processed in real-time and immediately discarded. We do not store your geospatial data. For our local-inference plugin (AI Segmentation, free), no images, prompts, or clicks ever leave your machine. For all plugins, when you opt in, we collect pseudonymized diagnostic metrics such as generation duration, error codes, resolution settings, operating system, and QGIS version. These metrics are tied to your email address so we can debug individual issues and improve plugin reliability. They contain no geospatial data or project content. You can request deletion of your metrics at any time by contacting us.

Subscription Data

Activation key, subscription status, usage count per billing period, and product information.

Analytics Data (with consent)

With your consent, we collect website usage data including page views, click interactions, and session recordings on product and account pages. You can decline analytics cookies at any time.

Error Tracking

We use error tracking tools to automatically capture application errors and improve service reliability. This is processed under our legitimate interest in maintaining service quality.

Plugin Registration

When you register a free plugin, we collect your email address to provide support and updates.

Website Interaction Data

When you interact with our website, we may collect approximate location (country, city), device information (operating system, browser type), and browsing behavior to improve our services.

Legal Basis for Processing

We process your data based on the following legal grounds:

Contract performance (Article 6.1.b GDPR): to provide our services, manage your subscription, and process payments.
Consent (Article 6.1.a GDPR): for analytics cookies and session recordings. You can withdraw consent at any time.
Legitimate interest (Article 6.1.f GDPR): for error tracking, security, and service improvement.

Service Providers and Data Transfers

We use third-party service providers to operate our platform:

Service	Purpose	Location	Basis
Database and authentication	User accounts and data storage	EU	Contract
Payment processing	Subscription billing and invoicing	International	Contract
AI image processing	Plugin image analysis	EU and international	Contract
Website hosting	Website delivery and performance	International	Contract
Product analytics	Usage analytics and session recordings	EU	Consent
Error tracking	Application error monitoring	EU	Legitimate interest
Transactional emails	Authentication and notification emails	International	Contract

Some of our service providers operate internationally. We ensure appropriate safeguards are in place for any data transfers outside the EU, including Standard Contractual Clauses where applicable.

Data Retention

We retain your data only as long as necessary:

Account data: until you request account deletion.
Payment data: retained per our payment processor's policy and legal obligations.
Plugin images: processed in real-time and immediately discarded. Not stored.
Usage records: retained for the duration of your subscription plus 12 months for billing purposes.
Analytics data: retained for a maximum of 24 months.
Error tracking data: retained for 90 days.

Cookies

Our website uses cookies and similar technologies:

Strictly Necessary Cookies

Authentication session cookies and error tracking cookies. These are essential for the website to function and do not require consent.

Analytics Cookies (Consent Required)

Analytics cookies for understanding how visitors use our website and improving user experience. These are only activated after you give your consent via our cookie banner.

You can manage your cookie preferences via the cookie banner.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access: Obtain a copy of your personal data
Right to rectification: Correct inaccurate data
Right to erasure: Request deletion of your data
Right to restrict processing: Limit data processing
Right to data portability: Receive your data in a portable format
Right to object: Object to processing based on legitimate interest

To exercise any of these rights, contact us at yvann.barbot@terra-lab.ai. We will respond within 30 days.

You also have the right to lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, 75007 Paris, www.cnil.fr.

Updates

This policy may be updated to reflect changes in our practices or legal requirements. Material changes will be communicated via email to registered users.

Last updated: May 11, 2026